Your care team at Seattle Integrative Oncology is working hard to make accommodations given the recent outbreak of COVID-19 and the governor’s actions to minimize in person contact. We want to continue to offer our services in the safest way possible and are pleased to announce we are now offering telemedicine visits as part of our naturopathic medicine services. Offering telemedicine video conferencing consults will help us serve you better by providing expanded resources for patient-to-physician communications. It will also ensure your safety as face-to-face visits are presently not the best patient care option when confronted with emergent health crises such as we are experiencing now.
If you presently have an appointment scheduled in the next two months (through May 2020), we will plan to conduct this by the telemedicine platform (see details below). You can expect a call from one of our staff in the next day or two to confirm the appointment, as well as to answer any questions you might have about how to connect and what to expect.
Additionally, for those individuals who do not presently have an appointment but would like to consult with us on additional measures to improve health and prevent illness, we are happy to schedule a telemedicine visits for this as well. Given our specialty in naturopathic oncology, we see immune-compromised patients daily and want to help you utilize every avenue possible to prevent additional health challenges.
If you are unfamiliar with telemedicine, it is essentially a video conferencing platform that allows you to consult with your doctor remotely by way of a desktop computer, laptop, or smartphone. This means you can engage in an interactive, real-time visit with your physician from the comfort and safety of your own home. To better clarify how our telemedicine service can assist you, please review the following quick reference items:
What do I need to make this work?
A smartphone, or laptop/desktop computer with a camera, microphone, and speakers. You will also need high-speed internet service and an up-to-date internet browser such as Explorer, Google Chrome, or Firefox.
Ok, I have those items, what next?
Set up an account with our telemedicine service provider Chiron at: https://chironhealth.com/telemedicine-for-patients/. You will be able to quickly create an account for either an iPad or iPhone, Android, or desktop/laptop. Although Chiron is our preferred platform, in certain circumstance it may be possible to utilize FaceTime or Skype.
What will I do on the day of my appointment?
15 minutes prior to your telemedicine visit, you will need to access the following site: https://seattlend.video-visits.com/. Once there, select the “Login” button and enter the same sign-in information used for your Chiron account. You will then be directed to the virtual waiting room in preparation of your doctor visit.
Will my insurance cover telemedicine?
Most major commercial plans provide coverage for telemedicine appointments. However, insurance payers frequently change coverage terms and the extent to what they are willing to pay for. We strongly encourage you to contact your plan to confirm coverage. If your plan does not offer coverage for telemedicine, please contact our Seattle office at 206-739-7447 to discuss estimated out-of-pocket costs. Given the national recommendations to minimize face-to-face encounters, we anticipate there may be more leniency in coverage of these services, but cannot yet guarantee coverage.
Is your telemedicine service secure?
Our telemedicine provider Chiron uses industry leading technology to deliver patients a secure, HIPAA compliant platform for virtual office visits.
How do I schedule a telemedicine appointment?
Contact the office you typically do when scheduling in-person follow up appointments, or send us a request via the Athenahealth portal at: https://11614.portal.athenahealth.com
As always, please contact us should any of the above information be unclear, or if you have further questions. We are here to be a resource for you and want you to feel well supported during this difficult and uncertain time.